Sedgefield & District Citizens Advice Bureau Outcomes for 2010/2011
In 2010/11 we had 6,805 clients starting a new enquiry with us. 3075 of them had not used our service before.
- We handled over £9,366,000 of debt
- We carried out 10,045 face to face interviews
- 45,046 client contacts - this covers all of the work we do, whether it is a phone call, an interview, a letter etc.
Clients come to us with a range of problems that require different types of intervention. Some just need something simple like a contact for a government department; others will need specialist casework that might take weeks or even months to complete. .
The following shows the different types of help we have given to clients: .
The next chart demonstrates the areas that we have advised on. For the last several years, debt has been our highest advised on category. It is interesting to see the change, in that benefits advice is now most sought again - something we haven't really seen since the late 80's. .
Funding for the service comes from many sources. Durham County Council, along with a number of Town and Parish Councils fund our generalist service which is the service you access in the main bureaux and at outreach. .
Other funders give us money to provide specific projects, such as the Health Advice Service, or advice in Sure Start venues. The following chart shows which project clients have accessed for advice. .
*The LSC Housing project only started in November 2010.
Site Copyright © Sedgefield and District Citizens Advice Bureau 2011. All rights reserved. Charity registration number 1107261 and Company Limited by Guarantee No. 5246450. The Bureau incorporated on 1st April 2005. Registered Office: 71 High St, Spennymoor DL16 6BB.